Onboarding issues for property management
Updating personal information within all the systems is the first step to onboard a new resident. Operators have to go over frustrating manual processes again and again. Turnover from bad onboarding is time consuming and expensive, especially for the rental buildings, who need more time to execute the redundant workloads. Therefore, new residents may encounter onboarding failures when they are not able to send their requests and report issues properly, which results in unnecessary loops of repetitive work for both parties.
After continuously listening to customer feedback and analyzing gathered data, Mosino One provides a well-rounded cloud-based platform for property management to improve onboarding experience.
Mosino One Solutions
From updating intercom, locker systems, paying rents, utility bills, delivery notification to maintenance work order, Mosino One Platform acts as the glue that brings all the smart services and experiences together. The automation leads to a more efficient workflow for staffs and better resident experiences.
When the resident status changes, property managers no longer need to update the information manually like they used to do. Once the data has been added in the Mosino One Platform, it is responsible for populating all other connected systems automatically in the property. Upon resident status change such as lease expiration, condo rented to others, Mosino One Platform will synchronize all information across all systems in real-time. This procedure transforms the manual work to digital automation while ensuring necessary information security.
With all services integrated into one platform, Mosino One creates value for property managers leading to higher engagement that not only improves operational efficiencies but also benefit the residents. Mosino One with its large ecosystems of partners and solutions provides the tools to deliver a true Smart Community Platform that the property managers need and residents expect.