Digital
Concierge

ALL SERVICES ON ALL DEVICES

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The Mosino Digital Concierge module offers dozens of services to meet all of your guests' needs with the added benefits of real-time tracking and notifications. All requests get dispatched right away to the appropriate staff team, and the administrator has full visibility on requests, responses and issues. Department heads can use the module's no-sweat analytics to measure their team's efficiency, whether they want to see how long it takes for the room service to be delivered, a TV to be fixed or a valet car to arrive.

ISSUE TRACKING

ROOM SERVICE

A POWERFUL CONCIERGE DELIVERY

Mosino can provide standalone services to delight your customers and integrate with your existing services. Concierge services range from room service, wake-up calls, valet, housekeeping, issue resolution, and more. All services are accessible from all types of devices (smartphones, tablets, desktop computers) and operating systems, and the consistent design makes it intuitive and easy to use for everyone.

Mosino's issue tracking service symbolizes our commitment to building open communication channels. A guest whose TV just stopped working can report the issue with a few clicks and go on with their day at the beach. A ticket is automatically created, and the staff can collaborate to fix the issue. The guest is notified right away when the issue is being handled and resolved.

The Mosino Room Service feature differs greatly from other off-the-shelf apps. We endeavored to rethink the entire concept to deliver the best experience for customers, staff and managers alike. Robust yet simple functionalities allow you to create customized menus, manage dietary restrictions, and track orders. Above all, its analytics provide great insight for Food & Beverage managers to track inventory, trends and service efficiency.