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All-in-one
Hospitality Platform
Hospitality Platform
Hotels, Resorts & Clubs
Mosino's Hospitality platform dispatches all customer requests to the appropriate staff teams and keeps the guests in the loop. From room service to housekeeping requests and issue notifications, needs can be taken care of directly without having to route through the front desk. This feature, along with status updates and real-time notifications, leads to fewer calls to the front desk and more attentive customer service.
The platform allows hotel managers to examine and understand customer behaviour using easy analytics and to drive ongoing improvement of customer service.
The platform allows hotel managers to examine and understand customer behaviour using easy analytics and to drive ongoing improvement of customer service.
Smart Thermostats, Sensors, Smart Lights
Leading a Green Lifestyle
Mosino One has merged different options into a large ecosystem to lead a green lifestyle. Choosing from great climate control systems to smart lights and many more sensors, we facilitate energy savings. Mosino One integrates enhancements on the promises such as configuring vacant rooms to automatically set the temperature and smart notifications to avoid any energy waste. Water, noise, pets and other sensors are taken into use to fully automate hotels for energy efficiency and security.
Digital Signage
Combination of information and contents
Signage platform allows the hotels to ensure the notifications are streamlined for all guests and staff via a single console. There are various types of content sent to different screens, form factors and sizes. Content approval ensures hotel guidelines are followed before it appears in public.
Wayfinding
Creation of New Experiences
Every hotel needs to improve navigation. Fortunately, all the components exist to provide Wayfinding service. Guests can be directed from their location to the destinations. Mosino One also opens doors to new experiences: Contextual information/ Advertising, Direct Communication, and many more.
Kiosks
Adaption of Guest Needs
Kiosks are designed with different forms with an integration of functionalities. Guests are able to use the Express Check-in and Check-out option. Food Ordering, Audio/ Video Calls, Hotel Information, Mapping, and many more services can be realized through Kiosks.
All-in-One Platform
Unique integration of Intelligent Automation
Mosino One acts as a digital hub that connects all technologies for hotel management and services. It allows guests to benefit from modern amenities through intuitive interactions with staff to increase guest satisfaction while cost-effectively simplifies maintenance.
- Multi-lingual
- Smart Locks
- IoT Integrations
- Real-time Support Chat with audio/ video option
- Issue Request Management
- Conference Room/ Common Area Bookings
- Event Calendar
- Coupons
- Food and Beverage Reservation and Ordering
- POS System
- Directory
- Guest Feedback Option
- And More
Features
Digital Concierge
Mobile Check-In
Keys are automatically created upon check-in and removed when the guests check-out.
Food and BeverageComplete room services of ffood ordering with digital menu management and kitchen display systems.
CommunicationGuests can reach any departments regarding to their requests.
KiosksEvents and activities will be displayed to deliver a delightful guest experience.
Conference Room/ Common Area BookingConference rooms or common area booking allows guests to request and reserve various resources.
Smart ControlsSmart thermostats, sensors, smart lights, and many more smart devices facilitate energy-efficiency while benefiting guests with technology.
Property Management
The module allows property operators to keep track of all customers, their requests, reminders, and important notices as well as better on-boarding experience for new customers.
One central hub allows all staff members to better attend to customers' requests with complete control over every aspect of the system.
Amenity and other type of payments with-in the app makes the automatic collection easier and efficient.
Integrated with many industry-standard Property Management Systems such as Opera, Maestro and many more.
One central hub allows all staff members to better attend to customers' requests with complete control over every aspect of the system.
Amenity and other type of payments with-in the app makes the automatic collection easier and efficient.
Integrated with many industry-standard Property Management Systems such as Opera, Maestro and many more.
Complete Management from a Central Hub
Communication
Bilateral Communication between Guests and Hotel Staff
Bilateral communication between guests and hotel staff is crucial for the success of any hotel and guest experience. In-App chat allows a real-time communication with any departments within the app. Guests can receive automatic or direct messages with their devices.
Housekeeping
Automatic Service Order Creation
Housekeeping module allows automatic service order creation while considering any business rules.
Customers can make requests from the application or Interactive television.
Customers can make requests from the application or Interactive television.
Guest Service Requests
Mosino One Platform includes various digital concierge services that provide value, improve efficiency and create customer engagements. Each component allows customers to request and reserve room services through the application. Automatic access is granted to each room if the customers opts in, which removes the need to manage access for customers. Customer feedback option also allows managers to measure satisfaction.
Managers can see in real-time the analytics that ensure all operations are running smoothly.
Managers can see in real-time the analytics that ensure all operations are running smoothly.
Real-time Services for customers
Interactive Television
User-friendly TV Experience
A modern TV experience delivered via simple technology connected to the all the property amenities. It delivers popular services customers are already familiar with.
Conference Room/ Common Area Booking
Room Reservation Service to Accommodate Guests
Booking engine allows customers to book various rooms/areas for different activities. Activities that can be hosted by the guests or 3rd party companies offering classes.
Each booking that requires payment can be made directly from the application itself. If electric doors are connected to each room/area, automatic keys can be generated for each reservation. The keys are removed once the reservation is completed.
Each booking that requires payment can be made directly from the application itself. If electric doors are connected to each room/area, automatic keys can be generated for each reservation. The keys are removed once the reservation is completed.
Food & Beverage
Restaurant Reservation & Room Service
Mosino One Platform facilitates a complete restaurant reservation and room service with digital menu management and kitchen display systems for food ordering. Guests are able to discover local cuisines without walking out. Various options are provided according to individual preferences.
POS
Different Payment Solutions
Customers can track and manage all purchases using Mosino One POS system. This module accepts different payments to take mobile orders and many more.
Mobile Check-In
Digital Key Services
Mosino One simplifies the check-in process by automatically creating mobile keys to ensure the room is ready. Keys are automatically removed when the guests leave the room. Add consent forms, electronic signatures to complete the experience
Smart Thermostats, Sensors, Smart Lights
Leading a Green Lifestyle
Mosino One has merged different options into a large ecosystem to lead a green lifestyle. Choosing from great climate control systems to smart lights and many more sensors, we facilitate energy savings.
Mosino One integrates enhancements on the promises such as configuring vacant rooms to automatically set the temperature and smart notifications to avoid any energy waste. Water, noise, pets and other sensors are taken into use to fully automate hotels for energy efficiency and security.
Mosino One integrates enhancements on the promises such as configuring vacant rooms to automatically set the temperature and smart notifications to avoid any energy waste. Water, noise, pets and other sensors are taken into use to fully automate hotels for energy efficiency and security.
In-Suite Tablets
On-Wall and Table-Top Models
The tablet options include Ethernet, WIFI or 4G, ensuring great connectivity. 12-inch screen size allows a better customer experience. A wall-mounted stand allows a great mobility of the device. Customers can pick up the device and use it anywhere inside the suite . All digital concierge services are available directly from the device with a better bi-directional communication.
Digital Signage
Combination of information and contents
Signage platform allows the hotels to ensure the notifications are streamlined for all guests and staff via a single console. There are various types of content sent to different screens, form factors and sizes. Content approval ensures hotel guidelines are followed before it appears in public.
Wayfinding
Simplify Navigation
Every hotel needs to improve navigation. Fortunately, all the components exist to provide Wayfinding service. Guests can be directed from their location to the destinations. Mosino One also opens doors to new experiences: Contextual information/ Advertising, Direct Communication, and many more.
Kiosks
Provide Virtual Receptions
Kiosks are designed with different forms with an integration of functionalities.The 42-inch diagonal model provides a great experience while provide privacy to guests. The 32-Inch and 42-inch vertical models stand tall and provide the same great experience as other models. The installation is as simple as it is with all other models. Integrated camera provides bar code scanning as well as video calling option.
Guests are able to use the Express Check-in and Check-out option. Food Ordering, Audio/ Video Calls, Hotel Information, Mapping, and many more services can be realized through Kiosks.
Guests are able to use the Express Check-in and Check-out option. Food Ordering, Audio/ Video Calls, Hotel Information, Mapping, and many more services can be realized through Kiosks.
